To Our Valued HJC Customers:
We hope this message finds you well.
We wish to bring to your attention regarding counterfeit HJC products that have surfaced in the market. In this regard, we deeply appreciate the trust you place in HJC products, and we are committed to your satisfaction and safety.
Recently, one of our customers in Libya purchased many fake products labeled as 3G 1812-80 bearing the HJC logo. Our customer got the permeate water was only100ppm permeate under raw water 560ppm, it was quite different from the official promise of achieving a 98% salt desalination rate. HJC after-service team received the feedback and identified that the products were not authentic HJC products, but counterfeit imitations with remarkably similar packaging.
Below are images illustrating the counterfeit products:
Counterfeit red boxes, red O-ring, red Y-ring and red tape.
Counterfeit labels feature HJC holographic security labels but are positioned differently from our genuine products.
Counterfeit red plastic bag with unclear colouring.
In our ongoing efforts to combat counterfeits, HJC has established unique security codes for each ro membrane.To verify the authenticity of an HJC product, follow the specific steps detailed in the attached video.
How to check product authenticity
Anti counterfeiting tutorial: https://mp.weixin.qq.com/s/kpiU4gZa103bp55BTzykzg
Anti-counterfeiting search website: http://fw.jqx315.cn/fwe.html
HJC remains steadfast in our commitment to providing products that incorporate high-quality polyamide membrane flat sheets, guaranteeing a desalination rate of up to 98%. Counterfeit products often resort to using lower-grade substitutes, resulting in significantly reduced desalination rates. While counterfeit products may replicate the package of HJC, they cannot mimic the quality for which HJC is renowned. We urge you to confirm the authenticity of our products before making a purchase.
We, HJC, are deeply concerned about the counterfeit incident faced by our customers in Libya. Counterfeit products not only tarnish the reputation of HJC but also jeopardize the interests of the customers who trust our brand. In response to this, we keep intensifying our efforts to combat counterfeit products and protect the interests of our valued customers. We remain committed to preventing our customers from incurring any financial loss. When making a purchase, please ensure that you choose authorized HJC distribution channels.
If you find any counterfeit HJC products, please contact us immediately. You can reach us at info@hjcgreen.com.
Thank you very much for your support and trust in HJC.
Sincerely,
[Your Name]
[Your Position]
HJC Official Email: info@hjcgreen.com